As a therapist-turned-CEO who’s helped hundreds of Canadian clinicians build scalable, thriving private practices, I get asked this all the time:
“Should I use Jane or Owl?”
I personally switched from Owl to Jane back in 2018. At the time, I was scaling my own private practice and needed a platform that could grow with me, not hold me back.
Eight years later, I still use Jane every single day in my private practice, and I still recommend it to therapists who want more time freedom, less admin, and systems that support sustainable growth.
This post isn’t about Owl in 2018. It’s about what I would tell you today, in 2026, if you’re a Canadian therapist trying to choose the right platform.
From Frustration to Flow
I liked some parts of Owl. But as I grew, I found myself constantly working around the system instead of with it. Tasks like managing team schedules or streamlining documentation were clunky. When I needed help, I emailed support and waited.
Switching to Jane gave me back time, confidence, and control. It felt intuitive. Support was quick to come. I wasn’t fighting my software anymore. I finally had a system that worked with me.
Jane vs. Owl: Key Differences That Matter in 2026
| Feature | Owl | Jane |
| Customer Support | Email support Primarily, weekday hours | Live chat, email, phone (6 days/week), fast response |
| Ease of Use | Somewhat clunky; not intuitive with teams or multiple locations | Clean User Interface, built for solo and group practices, easier onboarding |
| Team Flexibility | Limited roles & shift management | Supports part-time roles, cross-location teams, multidisciplinary clinics |
| AI Tools | Requires third-party integration | AI Scribe built in (saves time on notes) |
| Scalability | Great for solo, but growth requires more manual work or add-ons | Grows with you; pricing, features, and automation at every stage |
| Integrations | Limited | Integrates with payments, email, calendars, marketing tools |
| Data Compliance | PHIPA/PIPEDA/HIPAA compliant | PHIPA/PIPEDA/HIPAA compliant |
The Moment I Knew I Had Made The Right Choice
I once emailed Jane support on a Saturday expecting a reply Monday. Instead, I got a thoughtful, specific response within hours, from someone who clearly understood both the platform and the way therapists work.
That kind of care has never stopped. For me, and the hundreds of therapists I’ve supported since, Jane’s support is a true differentiator.
Why Jane Still Makes Sense for Therapists in 2026
The majority of therapists I work with are at capacity. They’re trying to streamline or grow their practices without adding chaos.
They don’t just need a practice management tool. They need a business system that supports:
- Better boundaries
- Less admin
- Increased income with less effort
Jane delivers all of that, and more:
- A platform that is intuitive and easy to use
- Responsive, human support you can count on
- Built-in AI tools and automations to reduce time spent on notes and admin
- Flexible pricing that grows with your business
For Canadian therapists especially, it checks every box.
Still Using Owl?
If Owl works for you now, that’s great.
But if you’re noticing:
- You’re patching together tools (like for AI notetaking)
- You’re overwhelmed by admin
- Your systems feel like they’re holding you back
…then it might be time to consider whether your EMR is serving your future goals.
Switching takes effort, but staying on the wrong platform costs more over time in energy, efficiency, and opportunity.
Looking to Consider a New Platform?
Book a Jane Demo here or use my BYPP grace code for 2 free months: BYPP2MO and sign up here
Final Thoughts
I’ve used Jane myself since 2018 and helped hundreds of therapists streamline and scale using it. In 2026, it still delivers the best value, support, and scalability I’ve seen.
Not because I’m loyal to a tool.
Because Jane continues to make running a successful, flexible, sustainable practice easier. I’m proud to be a Jane Ambassador and recommend it confidently because I use it every single day in my own private practice.
